Empathetic Listening and the H.E.A.R. Method ©
Empathetic Listening is the process of creating a trusted space in which a meaningful moment with a total stranger can occur in minutes – anywhere, anytime. Beyond Active listening, Empathetic Listening is deeply rooted in shared emotions and relatedness and is particularly impactful in organizations where client experience and compassionate care are valued and measured. In healthcare, Empathetic Listening is practiced by Nurses to improve nurse communication and Patient satisfaction scores.
Dale can help you bring Empathetic Listening into your organization in a variety of ways; through town hall inquiry, consulting, a keynote presentation, and The H.E.A.R. Method, a twelve week training program. Contact Dale to discuss bringing Empathetic Listening into your organization.
The Art and Mastery of Listening – How to Build Meaningful Interpersonal Moments
In a world where so much emphasis is placed on what we say, how we say it and the audience we are speaking to – it seems odd to not consider how effective we are as listeners. In fact research demonstrates that the overwhelming amount of information coming towards us is creating historical levels of tuning out and filtering – we’re simply not listening to each other anymore. Customized for healthcare and customer centric organizations The Art and Mastery of Listening is a keynote plentiful in scientific evidence and sources. At the intersection of neuroscience and humanism, Dale takes the audience on an entertaining, poignant and instructional journey of the importance and impact of Empathetic Listening. Empathetic Listening is our life line to fulfill our most basic human need to belong. 60 minutes.